DataShieldDataShield

How Can We Help?

Find answers to common questions below, or reach out to our team directly. We're here to help you protect your privacy.

Frequently Asked Questions

Quick answers to the most common questions about DataShield.

How does DataShield scan for my data?
DataShield searches over 400 known data broker websites using the personal information you provide — such as your name, city, and state. Our scanning engine queries each broker's public search interface and identifies listings that match your profile. No passwords or sensitive credentials are required.
How does the removal process work?
Once we identify brokers that have your data, DataShield automatically submits opt-out and removal requests on your behalf. Each broker has its own removal procedure — some accept email requests, others require form submissions. We handle all of it so you don't have to.
How long does removal take?
Most data brokers process removal requests within 7 to 14 days, though some may take up to 45 days depending on their policies. You can track the status of every removal request in the app's dashboard. We also re-scan periodically to confirm your data has been taken down.
How do I manage my subscription?
Your DataShield subscription is managed through the App Store (iOS) or Google Play Store (Android). To change or cancel your plan, open your device's subscription settings. You can also access subscription management directly from the Settings tab within the DataShield app.
How do I delete my account?
You can delete your account from the Settings tab in the app by selecting "Delete Account." This will permanently remove all of your personal data from our servers, including scan results and removal history. Account deletion is processed within 48 hours.
Is my data safe with DataShield?
Absolutely. Your personal information is encrypted both in transit and at rest. We use your data solely to perform scans and submit removal requests — we never sell, share, or monetize it. Our infrastructure is hosted on secure, SOC 2-compliant cloud providers.
What data brokers do you scan?
DataShield scans over 400 data broker and people-search sites, including well-known ones like Spokeo, BeenVerified, Whitepages, Intelius, and many more. We continuously expand our broker list as new sites appear. Premium subscribers get access to the full broker coverage.
Can I use DataShield for free?
Yes. The free tier lets you run a full scan across all 400+ data brokers to see which sites have your information. To unlock automated removal requests, continuous monitoring, and re-removal, you can upgrade to our Premium plan at any time from within the app.

Still Need Help?

Can't find the answer you're looking for? Our support team is ready to help.

Email Us

Send us a message and we'll get back to you within 24 to 48 hours.

dave@getdatashield.com

Fast Response

We aim to respond to every inquiry within 24 to 48 hours. Premium subscribers receive priority support with faster turnaround.

24 – 48 Hour Response Time

Ready to Protect Your Privacy?

Download DataShield and scan 400+ data brokers for your personal information — for free.